What you're agreeing to

Zoom's Terms of Service give Zoom a license to use your meeting content to improve its services and AI features. Zoom can terminate accounts that violate its policies and content standards without notice.

Privacy in plain English

Zoom collects meeting metadata, participant information, and call recordings if enabled. Zoom was criticized in 2023 for adding a clause claiming the right to use meeting content to train its AI models, which was reversed after public backlash.

Terms of Service: Breakdown

Concerning Clauses

• - In 2023 Zoom added a clause claiming the right to use customer meeting content to train AI models without an opt-out, reversed after backlash but revealing the company's intent.
• Zoom can record meetings and hosts can share recordings without all participants' explicit ongoing consent.
• The arbitration clause prevents class-action lawsuits in the US.

Data Sharing

• - Meeting metadata including participant names, duration, and IP addresses is shared with Zoom's advertising and analytics partners.
• Zoom integrations with enterprise tools share meeting summaries and transcripts with third parties.

Known Incidents

• - 2020: Zoom was found to be routing calls through China and sharing iOS app data with Facebook without disclosure; the Facebook SDK was removed after public backlash.
• 2020: Over 500,000 Zoom account credentials were found for sale on the dark web following a credential stuffing attack.

Privacy Policy: Breakdown

Privacy Issues

• - Zoom's AI Companion features process and store meeting transcripts accessible to hosts and admins.
• Zoom collects device information, IP address, and metadata from every meeting participant including those without accounts.

Who Gets Your Data

• - Enterprise integrations give third-party tools access to meeting transcripts, summaries, and participant lists. - Zoom's advertising partners receive behavioral data about app usage patterns.

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