What you're agreeing to

DoorDash's Terms of Service include a mandatory arbitration clause and class-action waiver, preventing users from pursuing legal action in court. DoorDash can change its fees and terms at any time.

Privacy in plain English

DoorDash collects your location, order history, device data, and payment information. DoorDash shares data with advertising partners and restaurant merchants and has experienced two data breaches affecting millions of users.

Terms of Service: Breakdown

Concerning Clauses

• - Mandatory arbitration prevents class-action lawsuits against DoorDash in the US.
• DoorDash can deactivate your account at any time without detailed explanation.
• DoorDash can change delivery fees, service fees, and tip suggestions dynamically.

Data Sharing

• - Order and location data is shared with restaurant partners and advertising platforms.
• DoorDash's advertising program allows brands to target you based on your food ordering habits.

Known Incidents

• - 2019: A data breach exposed personal information of approximately 4.9 million customers, Dashers, and merchants including partial payment card numbers.
• 2022: A phishing attack on a third-party vendor exposed DoorDash customer names, email addresses, delivery addresses, and partial payment card information.

Privacy Policy: Breakdown

Privacy Issues

• - DoorDash collects your GPS location during the order process and builds a location history tied to your account.
• Your food preferences and dietary patterns are inferred from order history and used for targeted advertising.

Who Gets Your Data

• - Restaurant partners receive your order details and delivery address for each transaction. - DoorDash's advertising network monetizes your order behavior to target you with food and non-food ads.

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